Martin has over 20 years experience of managing customer contact and customer satisfaction in a wide range of industries from Financial Services to FMCG. Having a solid sales and customer service background Martin is a consultant and a trainer implementing customer experience and customer focus into organizations. He is also a President of the Czech Customer Experience Association. Martin holds an MBA degree from Katz Graduate School of Business, University of Pittsburgh, PA and also gained a Master Trainer of NLP certification at NLP University, Santa Cruz, CA.

Born and raised in London; living and working in Tokyo. Francis is interested in the vast differences in UX between East and West. Having joined Mitsue-Links in Tokyo, Japan; Francis has been fortunate enough to work with some of the biggest global e-commerce companies and share his cultural knowledge to help improve products and sites worldwide. His varied background ranges from Sales & Marketing to Graphic & Web Design and Project Management, giving him an insight into all areas regarding UX, users and client satisfaction.

Frederic is founder and principal of, the leading French company specializing in user experience design for digital services. Today, Frederic is helping Axance’s clients at implementing a user centered strategy, but in his former role he was responsible of the international research and has provided research and design consulting for more than 150 online services since 1999. Before founding Axance, Frederic was a design consultant at various companies with a special interest to end users. He has a passion for human computer interaction and technology adoption. Frederic is also one of the founding members of the UXalliance and takes care of the partners relations into this growing group. Frederic holds diploma in industrial design, MSc in Management and BSc in Art History from La Sorbonne, Paris.

Bruce is a seasoned consumer product and service management executive with over 20 years of experience. He has been conceiving, delivering and optimizing innovative, market-leading and award-winning digital products and services (mobile, desktop and web) to hundreds of millions of consumers around the globe. In his career Bruce has helped NASDAQ and NYSE brands establish themselves as thought-leaders and break out of their traditional categories. Motto: Knowledge is important, but imagination, experience, relationships and a sense of urgency are, in the end, what makes the difference.

Anna is a specialist in user experience and able to find the most essential issues for product development through user research. Before her current career in User Intelligence, Anna has worked as a software designer concentrating on user interface and usability issues for the Social Insurance Institution of Finland. During her UI years she has conducted multiple qualitative research projects. She is especially interested in user-centered design throughout the product lifecycle, as well as new methods, which lead to a deeper understanding of the user experience. She is a master of science from Aalto University Usability School, which applies methods from various disciplines, like Industrial Design, Strategic Product Design and Cognitive Science.

Simon Herd has experience in successfully applying Human Factors to systems development that pre-dates the Web and has also worked in other development roles such as Business Analyst. Prior to joining ExperienceLab, he was a senior member of an award winning Usability team at NatWest Bank, where he provided usability and analysis support for a wide range of projects and at ntl, where he was the Senior HCI Professional for web developments. Simon holds an MSc in Information Technology and Human Sciences from Loughborough University. He helped to conceive and set up the UXalliance, the international network for user experience has written articles in this area and was one of the contributors to the Handbook of Global User Research.

Wojtek is a UX practitioner with 7 years of experience both in user research and UX design. He has conducted UX projects for brands such as LexisNexis, Credit Agricole and Philip Morris. Currently Wojtek is supporting the teams of Symetria in providing the best quality to the clients and developing new skills for the agency.

Marcio Leibovitch is a User Experience Designer with 20 years of professional experience in planning, designing and developing interactive products that are both user-friendly and business-driven. Since he joined Yu Centrik in 2005, he has taken part in a number of design and evaluation projects for major players in the Canadian industry including telecommunications, entertainment, health, financial and governmental organizations.

Marcio is an electronic engineer with a degree from PUC University in Rio de Janeiro, Brazil and had previously worked for companies like Michelin and Globo.com, the Internet branch of Globo Network, the largest media conglomerate in Latin America.

Prior to founding User Centric in 1999, Gavin had over 20 years of experience in corporate and academic environments, leading usability and design teams responsible for customer satisfaction of mobile devices, software interfaces, voice messaging systems, and web applications. As a former president of an Internet start-up, Principal at a Web development company, member of Ameritech‘s human factors group, and Director at Human Factors International, Gavin brings the variety of experience necessary to meet clients’ needs and build teams unique to each project. He is an adjunct faculty member at the DePaul University and a frequent presenter at conferences. He is also the lead inventor of several patents. Gavin has an MA in Experimental Psychology from Loyola University.

Morgan McKeagney is co-founder and Director with iQ Content, a world-class user experience company based in Dublin, Ireland.

Since 2000, Morgan has been helping smart, global organisations use digital channels to become more successful, more customer-focused, more innovative, more profitable and more efficient.

Economist by training, entrepreneur by nature, Morgan’s big passions are business, creativity, technology and innovation, and how all four can combine to make the world a slightly better place for everyone.

Jiri works at AVG Technologies, where he is in charge of a global User Experience team that he built from scratch. Before AVG, he worked as a senior manager at Sun Microsystems and Oracle. Jiri pioneered UX in the Czech Republic, restarted the local chapter of ACM SIGCHI, started a local annual conference (World Usability Day), built the first local usability lab, and cooperated for a long time with Czech Technical University, which led to establishing the first local UX university curriculum.

Nik is a User Experience & Service Design Evangelist spreading the joy of UX / CX / UCD by conducting User / Customer Research, educating, coaching, and "marketing the benefits" to development teams, customers and ultimately, the bottom line.

Bob has more than 25 years of experience applying usability within corporate and a cademic environments. He has extensive management - level experience and has worked in telecommunications and travel - related companies. Bob has written standards for graphical user interfaces, invented a patent for a browser (with several more pending) and published dozens of technical and industry articles. He lectures frequently on user interface design. Bob has particular expertise in developing metrics for user performance and applying these metrics to financial models and business cases. He holds a PhD in Cognitive and Experimental Psychology from the University of Illinois, Urbana-Champaign.

Thomas loves when things are easy to use and efficient. But good usability is good business; companies and organisations have a lot to gain when they involve their users in the design and development of their products and service. Thomas is CEO, owner and founder of SnitkerGroup (2005) and FatDUX (2006) established in central Copenhagen with our own usability lab. Thomas published his own book "Breaking Through to the Other Side - Using the user experience in web, interactive tv and mobile services" and contributed two chapters on User Research Around the World and on The Impact of Culture on User research in "Handbook of Global User Research". Both books worth a read.